For health and safety reasons, there are no refunds or exchanges. If an item is defective, please email and contact us, and we will be more than happy to assist you.
After the order is placed, please allow 3-5 business days to process and verify credit card authorization before we ship out your order. After we ship your order, you will receive a tracking number via email. Generally shipping takes about 2-3 days. When your order is shipped, we will email you with a tracking number. We only ship to the address provided via PayPal. After orders are placed, we are unable to change shipping addresses. ALL ORDERS MUST BE SIGNED FOR. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.
The longevity of your product depends upon how well you take care of your extensions. With good and proper care, our raw extensions can be reused and reinstalled and last for 3-4 years.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
These extensions are 100% RAW human hair, which means you should treat them as your own. Washing and blow drying should be done to keep your extensions fresh and beautiful.
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